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Discover the principles of Crew Resource Management (CRM) and its role in reducing human error in high-stress situations. Learn about active failures, latent conditions, and effective communication strategies to improve teamwork and safety in emergency services.

1. What is the primary goal of developing a standard language and teaching appropriate assertive behavior in communication?

A To improve team morale B To enhance leadership skills C To increase task allocation efficiency D To reduce errors resulting from miscommunication

2. What is the primary focus of CRM in conflict resolution?

A Focus on who is right B Focus on maintaining authority C Focus on what is right, not who is right D Focus on avoiding conflict

3. What should fire fighters ask themselves to ensure they are mentally prepared for their tasks?

A Am I following orders correctly? B Am I free of distractions that could divert my attention from the task at hand? C Do I have all the necessary equipment? D Am I physically fit for the task?

4. What is situational awareness in the context of a fire incident?

A Focusing only on immediate tasks B Ignoring irrelevant information C Assessing what is going on around you during a complex and dynamic environment D Delegating awareness to others

5. What is the first step in conducting a post-incident analysis?

A Evaluation B Preparation C Presentation D Application

6. What is the objective of the application step in training?

A Correct demonstration of the task, safely performed B Evaluating student progress C Creating interest in the presentation D Introducing the subject matter

7. Which level of fire fighter skill competence involves knowing how to perform the evolution or skill performance correctly and completely?

A Conscious Incompetence B Unconscious Competence C Unconscious Incompetence D Conscious Competence

8. What is the primary role of a mentor in the mentoring process?

A To conduct evaluations B To help a less experienced person develop C To supervise emergency operations D To enforce policies and procedures

9. What is the first phase of the conflict management template?

A Conduct an investigation B Recommend an action plan C Identify the complainant’s expectation for resolution D Obtain as much information as possible about the problem

10. Why is it important for everyone within the department to recognize that no one is infallible?

A Because humans create technology, and therefore, technology is fallible B To improve communication skills C To promote teamwork D To enhance decision-making

11. What should be the first step in the CRM task allocation phase?

A Knowing one’s own limits and the capacity of the team B Providing constructive feedback C Scheduling post-incident analysis D Developing a standard language

12. What is the advantage of pre-assigning tasks during emergency incidents?

A It relieves the officer of the burden of making some decisions during the emergency B It enhances team morale C It improves communication skills D It reduces unnecessary effort

13. What is the role of the public information officer (PIO) during an incident?

A Gathering information to be released to the general public B Overseeing the incident from a safety perspective C Managing internal team conflicts D Functioning as the link between the IC and other agencies

14. What is the purpose of a plot plan in fire safety planning?

A To show the interior layout of a building B To represent the exterior of a structure, identifying site access and hazards C To document the water supply available D To list the fire protection systems in place

15. Which class of standpipe is intended for use by fire department or fire brigade members trained in the use of large hose streams?

A Class II B Class I C Class III D Class IV

16. What type of occupancy is used for the gathering of people for worship, entertainment, or awaiting transportation?

A Educational occupancy B Business occupancy C Assembly occupancy D Institutional occupancy

17. What is the role of the first-arriving fire officer at the scene of an incident?

A To conduct a detailed investigation of the cause B To evacuate all occupants from the building C To establish command and manage the incident until relieved by a higher-ranking officer D To provide medical assistance to victims

18. What is required when reentering a scene to determine the cause of a fire after initial firefighting efforts?

A A criminal search warrant B An administrative search warrant C A verbal authorization from a superior officer D No search warrant is needed

19. What is the primary responsibility of the initial incident commander at an IDLH environment?

A Fire fighter accountability and initial rapid intervention resources B Coordinating with outside agencies C Establishing the IAP D Releasing information about the incident

20. Which rule evolved into the rapid intervention team (RIT) concept incorporated into NFPA 1500?

A Two-in/two-out rule B S.L.I.C.E.-R.S. C RECEO-VS D Incident Action Plan

21. What does the flow path describe in a fire scenario?

A The sequence of firefighting operations B Movement of heat and smoke from higher-pressure to lower-pressure areas C The communication protocol during a fire D The route for fire trucks to access the scene

22. What are the three basic priorities for an Incident Action Plan (IAP)?

A Rescue, Exposure protection, Confinement B Life safety, Incident stabilization, Property conservation C Communication, Coordination, Control D Assessment, Planning, Execution

23. What is the purpose of a personnel accountability report (PAR) during an emergency incident?

A To document the resources used during the incident B To communicate with outside agencies C To systematically account for all personnel at the incident D To evaluate the effectiveness of the response

24. What are the three competencies that form the basis of true respect in leadership?

A Personal, Technical, Social B Personal, Emotional, Social C Emotional, Technical, Social D Physical, Technical, Social

25. What is one effective listening technique in CRM communication?

A Interrupting with counterarguments B Refrain from making any response until the other individual has drained their emotional bubble C Providing immediate feedback D Ignoring emotional expressions

26. What is one of the key strategies within positive discipline?

A Reprimand B Isolation C Punishment D Empowerment

27. What is a sign that a firefighter may be grappling with substance abuse?

A Mood swings and desire to spend time alone B Enhanced social interactions C Improved physical appearance D Increased interest in significant activities

28. What is the first level of corrective discipline considered by many organizations?

A Formal Written Reprimand B Oral Reprimand, Warning, or Admonishment C Suspension D Termination

29. What are the three primary reasons for financial struggles mentioned?

A High inflation, Low savings rate, High unemployment B Greater personal debt, Stagnant purchasing power, Slow recovery from recent recession C High healthcare costs, Low investment returns, High interest rates D Increased taxes, Low wages, High cost of living

30. What is one of the essential conversations for a successful firefighter marriage according to Gagliano?

A Financial planning B Household chores C Vacation scheduling D Reentry time

31. What is the primary purpose of the hot zone in a fire incident?

A To serve as a staging area for equipment B To allow media access for incident coverage C To provide a safe area for all emergency responders D To identify the highest hazard area and restrict access to essential personnel only

32. What is the role of the Rapid Intervention Crew (RIC) during a fire incident?

A To coordinate communication between units B To rapidly deploy and rescue lost or trapped firefighters C To manage the fire suppression operations D To provide medical assistance to civilians

33. According to NFPA 1521, what is one of the primary responsibilities of an incident safety officer?

A To operate firefighting equipment B To handle public relations during the incident C To lead the fire suppression efforts D To identify hazardous situations and recommend safety measures

34. What is a common cause of firefighter deaths during live fire training?

A Sudden cardiac arrest, sometimes secondary to dehydration or heat stroke B Structural collapse C Inadequate protective gear D Lack of communication

35. What should be done immediately after exposure to a hazardous substance?

A Wash the exposed area immediately and thoroughly with soap and running water B Report the exposure to a supervisor C Document the exposure in a logbook D Seek medical attention immediately

36. What did the Norris-LaGuardia Act of 1932 declare about yellow dog contracts?

A They were enforceable only for non-union workers. B They were enforceable for a limited time. C They were enforceable only in state courts. D They were not enforceable in any court of the United States.

37. What was the primary purpose of Section 7a of the National Industrial Recovery Act (NIRA) of 1933?

A To establish the National Labor Relations Board (NLRB). B To guarantee unions the right to collective bargaining. C To enforce yellow dog contracts. D To prohibit strikes during national emergencies.

38. What did the Wagner-Connery Act of 1935 establish regarding labor-management relations?

A Regulations for workplace safety standards. B Guidelines for employee performance evaluations. C Procedures for collective bargaining. D Provisions for mandatory union membership.

39. Which act established a bill of rights for members of labor organizations in 1959?

A Taft-Hartley Act B Wagner-Connery Act C National Industrial Recovery Act D Landrum-Griffin Act

40. What is considered reckless behavior according to the just culture process?

A Engaging in at-risk behavior unknowingly. B Making an error due to lack of training. C Causing harm intentionally. D Consciously disregarding a substantial and unjustified risk.

41. Which federal law provides protection for employees who need to take leave for family or medical reasons?

A Americans with Disabilities Act (ADA) B Family and Medical Leave Act (FMLA) C Uniformed Services Employment and Reemployment Rights Act (USERRA) D Fair Labor Standards Act (FLSA)

42. What is the first step in determining the cause of a fire?

A Identify the area of origin B Determine the source of ignition C Analyze witness accounts D Evaluate the fire patterns

43. What does direct supervision allow a fire company officer to ensure during nonemergency activities?

A Firefighters receive proper training B Departmental safety policies are used C Crew members complete their tasks on time D Equipment is properly maintained

44. What is the purpose of the Uniformed Services Employment and Reemployment Rights Act (USERRA)?

A To prevent age discrimination in employment B To protect the employment rights of those who serve in the military C To provide health insurance portability D To ensure fair labor standards

45. What type of fire does not require a fire investigator according to the standard operating procedure provided by a metro-sized fire department?

A Minor fires where the cause is determined to be accidental B Traffic accident fatalities involving fire C Vehicle arsons with no identified subjects D Minor grass, fence, or trash fires with no witnesses

46. What is the primary objective in most vehicle fire investigations?

A To assess the extent of damage B To identify the vehicle owner C To look for indications of arson D To determine the vehicle's value

47. What is the most frequent ignition cause in residential fires?

A Unattended cooking B Smoking materials C Improper maintenance D Electrical faults

48. What is an accelerant in the context of fire investigation?

A A tool for extinguishing fire B A material that slows down fire spread C A fuel or oxidizer used to initiate or increase the rate of fire spread D A device used to detect fire

49. What should a fire investigator do when conducting interviews?

A Conduct separate interviews for accurate representation B Avoid interviewing suspected perpetrators C Only interview fire victims D Conduct group interviews for efficiency

50. What is the classification of a fire when the cause cannot be proven to an acceptable level of certainty?

A Undetermined fire cause B Incendiary fire cause C Natural fire cause D Accidental fire cause